Privacy Policy for Home Health Care

At Neogen care, we are committed to protecting the privacy of our patients and their families. We understand that the personal and health information that we collect is sensitive and confidential, and we take our responsibility to safeguard this information very seriously.

Information We Collect

We collect personal and health information from our patients in order to provide the best possible care. This information may include:

Name, address, and contact information

Medical history and current health status

Information about medications, treatments, and therapies

Insurance and payment information

Other information necessary for the provision of care

We may also collect information from family members or other caregivers who are involved in the patient’s care.

Use and Disclosure of Information

We use and disclose patient information only for the purposes of providing care and treatment, and for billing and payment. We may share patient information with other health care providers involved in the patient’s care, as well as with insurance companies and other third-party payers.

We will not disclose patient information to anyone else without the patient’s consent, except in the following circumstances:

When required by law

In cases of suspected abuse or neglect

In cases of public health emergencies

We take reasonable measures to ensure the security and confidentiality of patient information, including physical, technical, and administrative safeguards.

Patient Rights

Patients have the right to access their own health information and to request corrections to any inaccuracies. Patients may also request that their information be shared only with specific individuals or entities.

Patients have the right to file a complaint if they believe their privacy rights have been violated. Complaints may be directed to [contact person or department], who will investigate and respond in a timely manner.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. Patients will be notified of any significant changes to the policy.

Contact Us

If you have any questions or concerns about our privacy policy or our practices related to patient information, please contact us at

Neogen Care

TC17/1689 Rajasree, Near Indian Bank, Poojappura, Trivandrum -12

 Kerala, India

+91 97784 11920

Terms and Conditions –  Neogen Care

Welcome to Neogen Care, a home health care provider. By using our services, you agree to the following terms and conditions:

Services Offered: We offer home health care services to patients who require assistance with daily living activities, medical care, and other related services. Our services are provided by qualified and licensed healthcare professionals.

Payment: We charge fees for our services, which are based on the level of care required and the duration of service. Payment is due upon receipt of invoice. We accept various forms of payment.

Cancellation: Patients may cancel or reschedule appointments with 24 hours’ notice. If a patient cancels an appointment with less than 24 hours’ notice, we reserve the right to charge a cancellation fee.

Confidentiality: We respect the privacy and confidentiality of our patients and their families. We collect and use personal and medical information only for the purpose of providing care and treatment. We will not disclose patient information to anyone else without the patient’s consent, except in cases where required by law.

Compliance with Laws: We comply with all applicable laws and regulations related to the provision of home health care services.

Liability: We are not liable for any damages or injuries that occur as a result of the patient’s or family member’s actions, unless the damages or injuries are directly caused by our negligence.

Termination of Services: We reserve the right to terminate our services if a patient fails to comply with the terms of the service agreement, if the patient’s health condition improves, or for any other reason deemed necessary by our staff.

Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our terms and conditions, please contact us at 

Neogen Care

TC17/1689 Rajasree, Near Indian Bank, Poojappura, Trivandrum -12

 Kerala, India

+91 97784 11920

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